SE Sin #4: Failed Demos. During a product demo, managers hate it when an SE says “oops”. Demos should be rehearsed and bulletproof. Avoid ad hoc demos to the extent that you avoid features you’ve never tried at least once in a row. Only show the feature if you are 100% certain it will not fail.

When a customer asks, “Can it do X Y Z?”, the SE should first respond, “Why will you need that feature?” or “How will you be using that?”. Is the customer just asking out of curiousity or do they have a real need? Knowing the answer helps you determine how much time you give to the answer and to what extent you dive into the functionality, if at all.

Use demos as a closing tool, not an interest builder. Do not offer a demo until you completely understand the customer’s business problem and requirements. You can position it that you need to understand their requirements so you can provide a demo specific to their needs. Use the demo as a way to explain the quantified benefit for the customer. The pace of the demo is feature-function-quantified_value, feature-function-quantified_value. The demo is a sales tool, not a feature-blab (see sin #1).

Don’t be a demo daemon. Your job is to “sell while you teach”, so use demos as a tool of persuasion.

SE Sin #3: Automatic Proof-of-Concepts. Customer: “We’d like to bring this in for a test drive.” Sales rep: “No problem, when do you need it?”. And the poor SE is thinking, “Oh great, there goes another two months of my life”.

Knee-jerk POCs are a huge waste of time considering how many of them do not lead to revenue. To help ensure a high success rate, sales teams should routinely qualify POCs and consider alternatives to POCs.

If a POC is unavoidable, work out a test plan with the customer and get them to commit people and resources to its success. Get some skin in the game — if they don’t commit people and resources, they’re not serious.

Use POCs as a closing tool. Ask the customer to commit that if the POC is successful, they will choose your solution. If they are unwilling to make such a commitment, red flags should go up.

Avoid automatic POCs — They can be a huge waste of time.

SE Sin #2: Blind Sales Calls. Every SE has been in a sales call where they ask themselves, “What am I doing here?”. That should never ever happen. Instead, before they commit their time, the SE should ask the sales rep or channel partner a series of basic sales-worthiness questions.

For example, “What’s the business problem the customer is trying to solve?” “Why do they have to do something now?” “When do they need to make a decision?” “Who is driving the project?” “How much budget do they have to solve the whole problem?” “Who owns the budget?”. If you rep or partner can’t answer some basic questions about the deal, then you should second guess spending your time on it.

The questions assure the SE that the opportunity will be a good use of their time. There is nothing wrong in asking yourself, “Is this a good use of my time?”. Don’t get caught asking yourself, “What am I doing here?”.

SE Sin #1: Feature Blabbing. Aka: Spill your candy in the lobby, spray and pray, show up and throw up, demo daemon… Some SEs try to prove how smart they are instead of “selling while they teach”.

Think about telling a doctor, “Doc, my chest hurts”, and the first thing the doctor says is, “Let me show you my rib spreader! It’s tungsten reinforced with fast electric powered trigger action like a jaws of life so we can perform several retractions and rib spreadings in just seconds…”. Yikes! As a patient, you’d run for the hills.

A good SE is like a good doctor: “Where does it hurt?” “How much does it hurt?” “How did this happen?” “Why do you need to fix this?” “How does it affect your job?” This approach is consultative and strives to understand the cause of the pain so a complete and proper solution can be identified.

In summary, SEs often commit serious sales sins, sometimes because they don’t know any better. Many SEs are guilty of feature blabbing at some point in their career. Acquiring regular soft skills training can promote good habits and avoid ugly surprises.